Since our establishment in 1992, we have gained decades of experience in the double glazing and home improvement industry. As a reputable local business with thousands of 5 star customer reviews and successful projects, you can count on our expertise and industry knowledge. Are you considering replacing your windows? Perhaps your front or back door needs an upgrade, or maybe it’s time to gain extra living space with a conservatory or house extension. No matter the project you are considering, we want to ensure that homeowners are equipped and confident so that they can make the most informed decision when choosing the right window and door company.
We have outlined questions that you should be asking a window and door company before you commit and trust them with your property. To explore our other guides for information on insurance, pre-risk assessments, VAT and FCA Regulations, read part 1 and part 2 today! If you’re eager to learn what else you should be asking, keep reading!
1. Are They Doing Unsolicited Cold Calling Door Knocking?
Window and door companies can make cold calls and target potential customers. Typically, they will offer discounted prices or limited time prices on new windows and doors to seal the deal. Although it’s cold calling is not illegal, this sales tactic is often dodgy. Salesmen might push incentives like government grants or pay up front to claim discounts, but these are common scams with the intention of gaining your trust and personal information.
Stevie Macintosh, SRJ’s Managing Director, wants homeowners to be able to identify this red flag straight away:
“At SRJ, we know that cold callers on your doorstep can be intimidating, intrusive and even frustrating. Even if you are in the market for new windows and doors, we would advise homeowners to steer clear of traders knocking on your door. This dodgy sales tactic is designed to grab your attention with offers and discounts, but you shouldn’t feel pressured, as their initial discounted quote will be more than their standard prices.
At SRJ, we encourage homeowners to get in touch to discuss their project and receive a guaranteed honest quote every time. When investing in your home, it’s important to take your time and investigate who you spend your money with. Visiting showrooms and offices is a great way to do this”.
2. Will They Back Up Your Installation With a Real Guarantee?
Investing in replacement windows, doors and other double glazing solutions can be costly. That’s why it’s important that you are covered in the event of potential defects, malfunctions or installation issues. Quality guarantees will cover repairs or replacements at no additional cost – safeguarding your investment. So that you can have complete peace of mind, it’s important that your window and door company offers guarantees on their products.
Does SRJ offer a quality guarantee? Stevie discusses:
“SRJ have a 10 year Guarantee. This covers 99.5% of everything we install. We are not insurance backed, why? We are on our 4th cycle of 10 year guarantees since 1992, having out lived many insurance backed guarantee companies”.
3. Do They Use Vetted Subcontractors?
Construction projects, such as conservatories, orangeries, sunrooms, house extensions and garden rooms, will require subcontractors to complete the unique needs of each project. If you have gone ahead with a reputable and accredited window and door company, you will also need assurance that their subcontractors have been vetted.
Does SRJ Use Vetted Subcontractors?
“All SRJ subcontractors, plumbers, electricians and builders are vetted in the same way that we vet our own business. We ensure that our subcontractors are compliant with regulations and meet high industry standards. We also ensure that they possess the right qualifications, licences, insurance and safety records”.
4. Do They Provide a Construction Phase Plan for the Installation?
A Construction Phase Plan (CPP) outlines the health and safety arrangements of a project so that you can be aware of the measures that are in place to minimise and even eliminate potential health and safety risks.
What’s Included in a CPP?
Typically, site rules will be identified alongside health and safety arrangements and emergency procedures. You will also be able to review the details of your home improvement project and how the project is being managed and who by.
“SRJ do a Construction Phase Plan for every single job, even if it’s a small bathroom window or a huge Sunroom.” – Stevie Macintosh
5. Is Your Data Safe with Them?
It’s important that reputable businesses have policies in place to protect your data. This includes data sharing, data storage, data security, data protection and privacy policies. It is their responsibility to protect their customer’s data and ensure that they are compliant with GDPR regulations.
Stevie is committed to protecting the data of SRJ customers:
“Your data is safe with SRJ, as we respect the security of your data and are compliant with GDPR regulations. Explore more about what we do and do not do with your data”.
6. What Are They Doing With All the Waste?
By now, everything that comes out of the window or door should be recycled. Many companies offer recycling and waste management schemes, but can they prove where their waste is going? Materials such as uPVC, glass, timber, plastic, paper and cardboard can be recycled.
What Does SRJ Do With Their Waste? Stevie explains:
“SRJ recycles nearly everything we take from your home during an installation, and anything that can’t be recycled is taken away and used to create energy for heating local properties in Dundee. SRJ is a SEPA regulated business and we are proud to have a Zero landfill policy. Discover more about our commitment to sustainability online.”
SRJ – Your Local Window & Door Company
Across Fife, Dunfermline, Edinburgh and Central Scotland, we have spent decades since our establishment in 1992 shaping our company into the reputable, accredited, 5 star rated and highly respected brand that we are today. It takes time to build up a reputation, but our commitment has paid off. What makes SRJ trustworthy? Our team are honest, hardworking and experienced. We all want to ensure that homeowners make an informed decision before investing in a home improvement project and that they feel confident with the entire process.
With 1000+ 5 star reviews on Trustpilot, a wealth of accreditations and the proper documents to back what we say, you can trust SRJ Windows. If you have any questions that we have yet to answer, please get in touch over the phone, through our online contact form, or by sending us a message on WhatsApp. You can also use our free online tool to start your quote for replacement windows, doors and double glazing. There is no better time to invest in your property, so choose SRJ today!
Categories: Help & Advice, Updates
Tags: Cold Calling, CPP, Data Protection, Guarantees, Health & Safety, Safety Questions, Subcontractors, Sustainability
