At SRJ Windows, we have been committed to delivering exceptional service to homeowners in Fife, Dunfermline, Edinburgh, and Central Scotland since 1992. Our commitment has rewarded us with over 1,000 5-star customer reviews on Trustpilot for our market leading range and expert installation of windows, doors, living spaces and more! Why are our customer reviews important to our reputation as a local, trustworthy business? We’ll explore more on this below.
Importance of 5 Star Customer Reviews
As over one thousand five star reviews on Trustpilot can attest, the team at SRJ work closely with local homeowners from the initial enquiry right through to aftercare. We happily guide our customers through our excellent product range, custom options and upgrade features so that they can install the right product for them.
Douglas M’s review is an excellent example of how our customer care led to a successful job. Douglas said that the team at SRJ provided “first class service from start to finish”, going on to explain how issues with his existing sunroom roof led him to the experts at SRJ. Douglas was “advised it would need an inspection by their surveyor, Colin. He came and did a comprehensive survey of the existing roof and found that the whole sunroom was moving away from the wall of the house”. Douglas was extremely pleased with the quality of our installation team and he concluded his review with the words, “This is a company we would never have a problem recommending”.
Commitment To Our Customers
Our glowing history of excellent customer reviews is critical to us, as it demonstrates to existing and new customers that we are a reliable, experienced and trustworthy business that puts the needs of our customers in the forefront. We take the time to get to know you so that we can offer tailored customer service. For example, we spent a significant amount of time liaising with Mr. Millard’s wants and needs, giving him peace of mind by ensuring he was well informed at all times. Mr. Millard expressed his experience with us:
“SRJ Windows provides a fabulous service. From the sales team and project manager to the architect, the team could not have been more helpful. The builder and joiners just got on with it and we hardly even knew they were there. It was all so professional, and we can’t praise SRJ and their staff enough.”
Guaranteed 5 Star Treatment
Choosing our high performance and stunning range of double glazed windows, doors, conservatories and more has never been easier on your wallet – thanks to our flexible financing options. We don’t want our customers to worry about funding their dream renovation project, which is why our payment options can help you spread the cost. So, what happens after your installation? Our 10 year quality guarantee covers your installation in the unlikely event that something goes wrong with your product during this time. This is just a little something we offer our customers so that you can have peace of mind knowing that the SRJ aftercare team is on hand to assist.
Join Our Happy Customers
As proven by our Trustpilot reviews, it is clear that we put our customers first. We ensure that they are at the heart of the process from the initial quote all the way through discussion, planning and installation. Many of our happy customers have visited our local showroom in Fife, as it provides an excellent insight into our product range. We encourage all customers to visit our showroom, as no virtual consultation or gallery images are able to replace the feeling of running your hand along a new composite front door.
You’ll also get the chance to sit down with our knowledgeable salespeople and talk about the best options for you. You’ll love the warm, friendly service we pride ourselves on. To start your 5 star journey with SRJ, get in touch with our team over the phone or by sending us a message. You can also begin your free quotation online. Just enter your details and a member of our team will get in touch to discuss your project.
At SRJ, we are passionate about our products, services and delivering exceptional service to local homeowners.
Categories: Customer Reviews, Trustpilot, Updates
Tags: Customer Reviews, Trustpilot
